Terms and Conditions
Christmas Delivery Terms 2021
Sunshine Coast local delivery is not available 24/12/21. Same day delivery will not apply 20/12/21-24/12/21.
For all areas outside of Our Sunshine Coast Delivery Area we cannot guarantee a delivery date as these deliveries are outsourced and therefore out of our control once collection has occurred. With major delays in Australia-wide deliveries due to Covid-19 conditions we highly recommend all Christmas orders to be placed at latest by 30/11/21 to ensure the best chance of delivery before Christmas.
Hampers To Go do not deliver on weekends or Public Holidays.
Hampers To Go will deliver to the Sunshine Coast on the same day for orders placed before 10am for a fee of $15, alternatively free pickup is available in store from Monday to Friday. We also deliver Australia wide – please contact us for any questions on delivery times and where we deliver. Not all Australia Wide delivery areas are $19.95 – if your delivery area falls into this category you will be contacted with a quote before proceeding with your order.
Same day delivery applies to the areas specified under “Our Sunshine Coast Delivery Areas” only. Hampers To Go can only guarantee a delivery date for Sunshine Coast deliveries as all other areas are delivered via courier company and out of our control once collection has occurred. Whilst all effort is made to ensure your hamper reaches its recipient by the requested date, occasionally there will be unforeseen circumstances beyond our control.
If the Authority To Leave box is ticked but the driver deems it unsafe to leave (eg. gated community, no access to property, unsafe conditions), the hamper will be returned to our shop and a re-delivery fee charged before another delivery is attempted. Alternatively the recipient can pick the hamper up from our store.
Balloons are only available for the areas specified under “Our Sunshine Coast Delivery Areas”.
If an item is currently unavailable it will be substituted with a similar item of equal value.
Occasionally a hamper will be returned to us for one of the following reasons:
– a card was left but there was no response from the recipient to rearrange delivery
– the recipient is not known at that address or has moved
– address details are incorrect or insufficient
– the recipient was in a hospital or hotel and has been discharged or checked out
If a parcel has an incorrect address and our couriers are unable to call the recipient to verify, the parcel will be returned to us.
Hampers cannot be re-directed while in transit and will need to be returned to us before being sent to the new/correct address.
We will inform you immediately of the hamper being returned to us.
An applicable re-delivery fee will be passed on to you to facilitate the delivery of the hamper to the same or an alternative address.
Orders cannot be cancelled once they have been prepared and passed on to our couriers for delivery.
If the items in the hamper are faulty, please contact us within 24 hours of delivery and we will be happy to investigate with regards to a replacement or a refund.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
If you have any queries or concerns with the hamper(s) you have sent or received, please call us on 07 5448 8536 or contact us by email – click here.
Alcohol delivery disclaimer
Hampers To Go supports the Responsible Service of Alcohol.
Under the Liquor Act 1992, it is an offence to supply liquor to a person in Queensland under the age of 18 years. It is an offence for a person under the age of 18 years to purchase or receive liquor from another person.
The gift basket containing alcoholic product must be delivered as a gift to an adult.
By ticking the ‘I agree’ button during the checkout process, the purchaser represents that they and the recipient, are over 18 years old.
The purchaser accepts that it is an offense to falsely represent they are of legal age to purchase alcohol and to obtain alcohol on behalf of a person who is under 18 years.
Upon delivery of alcoholic gift hampers, the recipient may be required to provide a valid ID for proof of age and to sign for the goods.
Delivery to hospitals and nursing homes
We can deliver to most hospitals and nursing homes in and around the Sunshine Coast. Some hospitals and nursing homes however have strict policies on gift basket deliveries so please check with the institution before ordering your hamper to ensure it can be accepted by the recipient.
Some hospitalised patients may be recovering from surgery, seriously ill or in ICU in which case, we would recommend delivery to the recipient’s home when they are discharged from hospital.
We deliver to the following hospitals:
The Sunshine Coast Private Hospital, Buderim Private Hospital, Caloundra Private Hospital, Caloundra Public Hospital, Nambour General Hospital, Nambour Selangor Private Hospital, Noosa Private Hospital, Sunshine Coast University Hospital, Sunshine Coast University private Hospital, Kawana Hospital.
We deliver to the following retirement village aged care facilities:
Amarinda Aged Care, Arcare Maroochydore, Arcare Peregian Springs, Bolton Clarke Centaur Caloundra, Bolton Clarke Tantula Rise Alexandra Headland, Buderim Garden Village, Estia Health Mount Coolum, Estia Health Nambour, Estia Health Twin Waters, Immanual Gardens, NoosaCare Carramar, Opal Caloundra, Opal Kawana Waters, Opal Nambour, Ozcare Caroline Chisholm Aged Care Facility, Ozcare Noosa Heads Aged Care Facility, Regis Kuluin, Regis Maroochydore, Regis Sippy Downs, Southern Cross Care Caloundra, St Vincent’s Care Services Maroochydore, St Mary’s Aged care Coolum Beach, Sundale Bower Care Centre, Sundale Coolum Beach care Centre, Sundale James Grimes Care Centre, Sundale McGowan Care Centre, Sundale Palmwoods Care Centre, Sundale Rod Voller Care Centre.
Sunshine Coast suburbs
Our standard delivery of $15 dollars includes delivery to the following Sunshine Coast suburbs:
Alexandra Headland, Aroona, Battery Hill, Bells Creek, Birtinya, Bli Bli, Bokarina, Bridges, Buddina, Buderim, Burnside, Caloundra, Chevallum, Coolum Beach, Cotton Tree, Currimundi, Dicky Beach, Diddillibah, Doonon, Eumindi, Flaxton, Forest Glen, Golden Beach, Kawana Island, Kawana Waters, Kiels Mountain, Kings Beach, Kulangoor, Kuluin, Kunda Park, Landsborough, Little Mountain, Maleny, Mapleton, Marcoola, Marcus Beach, Maroochy River, Maroochydore, Minyama, Moffat Beach, Mons, Montville, Mooloolaba, Mount Coolum, Mountain Creek, Mudjimba, Nambour, Ninderry, Noosa, Noosaville, North Arm, Pacific Paradise, Palmview, Palmwoods, Parklands, Parrearra, Pelican Waters, Peregian Beach, Peregian Springs, Point Arkwright, Rosemount, Shelly Beach, Sippy Downs, Sunrise Beach, Sunshine Beach, Sunshine Plaza, Tanawha, Tewantin, Twin Waters, Valdora, Verrierdale, Warana, Warana Beach, Woombye, Wurtulla, Weyba Downs, Yandina, Yandina Creek, Yaroomba.
WHAT OTHERS SAY
Absolutely over the moon with the hamper I sent from NZ to my mum in Brisbane. Libby was so helpful and went above and beyond to make sure the hamper arrived in time for Christmas. The personal service, care and attention and customer service experience was exceptional, I will certainly be using Hampers To Go in the future. Thank you so much
December 24, 2019
I wanted to send a thank you gift to my brother and sister-in-law who live on the Sunshine Coast. I live in Toowoomba. I found Hampers To Go through Google. Libby and I communicated by email and phone. I explained what I’d like and she put together a beautiful hamper of wine and sweet and savoury treats. My brother and sister-in-law were delighted. Highly recommend this business.
October 8, 2019
I wanted to send a hamper for some good friends living on the Sunshine Coast and did what many would do and went to good old google. I was away traveling at the time overseas so time zones were a little tricky. I was fortunate enough to find ‘Hampers to Go’ which was not only ideally located in the area but was also offering a gift delivery service with an abundance of choice (mainly local products from a variety of companies on the coast) for a beautiful hamper to be delivered. I needed to ask a few questions around the items relevant to the intended recipients. I sent off an enquiry and received a quick response from Libby. She was able to help with all my questions and accommodated a ‘special customized goody basket of treats’ to be delivered and with such speedy delivery! I received a message from my friends on how delighted and blown away they were by not only receiving the hamper, but the thoughtful gifts that were put together that perfectly suited them. Thank you Libby and the team at ‘Hampers to Go’ - great service great products great experience. I would definitely recommend and will use you again in the future. Wendy.
March 13, 2020
During the week I was the lucky recipient of a beautiful Hampers To Go Hamper full of delicious local products from KOKOPOD , Gourmet Afrika, Maleny Cuisine, Hinterland Infusions, Noosa Natural Chocolate Company, Nutworks and the Chocolate Factory , Byron Bay Cookies & some lovely pamper treats from The Soap Bar & Shaw Smells . If you haven’t already had a look in their Marcoola store, get online & order a hamper for someone you know ! They have hampers for all occasions and Libby is very helpful & friendly and can deliver Australia wide
February 27, 2019